In order to protect the confidentiality of your CPNI, we have instituted the following procedures. We follow security practices that are standard in the industry. We have in place technical responses to resist brute force attacks on our servers as well as other outside attacks on the security of our data. We have taken steps to secure the physical location of our data from all outsiders as well as non-authorized individuals within Sparklight Advertising. Policies in place impose restrictions on the use and disclosure of customer information, and training is in place to disseminate these policies and refresh them. Of course, no amount of prudent and careful security measures can completely guarantee that every unauthorized attempt to access CPNI will be driven back.
To add another layer of protection, we will not disclose your CPNI to anyone outside of Sparklight Advertising without your consent. This includes company affiliates, unless you are also a customer of that affiliate. If we receive a call from someone purporting to be you, we will not release your CPNI over the phone but will require the caller to make the request in person at a local Sparklight Advertising office in order to confirm identity. If you are a Sparklight Advertising Internet customer, you may access your CPNI online with a user ID and password. If you call to discuss your own CPNI, we will review it with you but we will not discuss any of your protected information that you do not reveal to us.
We may use or disclose your CPNI without your permission for limited reasons such as to provide necessary services and support such as maintenance and billing for the phone service you currently have as well as market new or additional adjunct offerings for the phone service you currently have such as call blocking and caller ID. We may also disclose your CPNI in response to a proper legal demand for the information and to protect Sparklight Advertising, its customers or other parties against fraudulent, abusive or unlawful use of its services.
While the rules regarding CPNI prohibit the use of CPNI in marketing campaigns without your consent, we have elected not to use CPNI for marketing. Should that decision change, we will notify you and provide you with the opportunity to grant or deny consent to our use of your CPNI in our marketing campaigns.